Our Top Customer Reviews in October


Greetings PassMeFast readers! Here we are, almost at the end of yet another month. Time’s certainly been flying this year! Gone are the days of unpredictable heatwaves. Instead, icy winds and endless torrents of rain are here to stay. Though you might be content to start hibernating, there are countless of people still raring to get out and about. That’s right—we’re talking about a new group of learner drivers who have managed to get their hands on a full driving licence!

Though it was hard, we managed to pick out our top five customer reviews from October, just for you! So, if you’re interested in hearing more about our process, or want a nudge to start your own driving journey, you’ve come to the right place!

1. No more, no less

When you start looking for a driving school, it can be difficult to wade through the many options available. There are probably hundreds of potential driving schools out there. What’s also challenging is trying to find one that won’t hit you with extra fine print, or force you to take more lessons than you actually need. Don’t even get us started on the schools offering misleading “guaranteed passes”! With PassMeFast, however, what you see is what you get. You book onto a course of your choosing, we match you with an instructor, book your test(s) and that’s that. This is exactly what Jack was looking for.

After being messed about by other driving schools in the past, Jack was on the lookout for a school that would help him get his full licence ASAP. And that’s exactly what we did. We booked Jack onto a 15 hour manual course and matched him up with top instructor Paul. Together, they worked on refining Jack’s driving skills on the roads around Greater London. Soon enough, Jack was ready to take his practical at Morden test centre. And what do you know? He managed to pass first time! This is what he had to say about his experience:

“Couldn’t more strongly recommend this driving school. Excellent service from start to finish. I had been strung about by BSM and AA who seemed content to extract as many lessons as they could. Paul from PassMeFast was concise and to the point about the skills needed to pass the test and we managed to do it in a week!”

2. Helping you every step of the way

Pass photo 1 for October customer reviews

One of the things that PassMeFast values the most is top customer service. From the moment you book onto one of our courses, we’re there with you to encourage you every step of the way. We’ll match you up with your own dedicated CX Adviser who will work with you to find an appropriate instructor, book your test(s) and answer any questions. And that’s not all! If your CX Adviser is unavailable (either off sick, or out of office) the rest of our staff are on hand to help you with anything. Simply put, we’re there for you until you’re holding that full licence—much to Valerie’s delight.

After getting in touch with our sales staff to enquire about our courses, Valerie promptly booked onto our 10 hour manual course. Our team quickly got to work finding her a theory test date (which she passed in no time at all) and a driving test date ahead of standard DVSA-waiting times. Next, we matched her up with Greater London-based instructor Nick, who helped Valerie refine her advanced driving skills and the manoeuvres. In no time at all, Valerie was finally ready to take her practical at Belvedere test centre. Clearly our encouragement—and Nick’s hard work—worked a treat. Valerie passed with only 3 minors! Here’s what she had to say about her PassMeFast journey:

“Excellent experience from enquiry, to booking, to passing both theory and practical.

Everybody there is extremely kind and ready and keen to help. I definitely did not have to wait around for anything and was encouraged every step of the way. Would definitely recommend people to use your services!”

3. Speeding things up for you

PassMeFast doesn’t just offer learners intensive and semi-intensive driving courses. We also offer something that all learners seem to be after: driving tests that are ahead of DVSA-waiting times. If you’re itching to get passed ASAP, the last thing you want is to have to wait months for the next available date at your preferred test centre. Unfortunately, due to the pandemic, waiting times are longer than ever. Unless, like Nicole, you take advantage of our fast-tracking team and let them do all of the hard work for you!

Nicole was already test-ready when she came to us. All she was after was a fast-track practical test in Greater London. Faced with the prospect of waiting until next year for her test, Nicole decided to put her driving future in our hands. And boy, did we deliver! We managed to get her a test within 20 days at her chosen test centre, Redhill. Not long after passing her test, Nicole started recommending our services to her friends—clearly we did something right! This is what she said about her experience:

“100% recommend them! Test booked in 20 days given backlog

Haydn was very helpful and replied within 2-3 hours of every email we exchanged. I had my lesson booked within 20 days (given the Corona backlog) and thankfully I passed first time!

I have already recommended PassMeFast to over 3 friends given how hard it is to book exams ourselves!”

4. Helping you pass no matter what

Pass photo 2 for October customer reviews

If you’ve looked for driving lessons yourself, you’ll know just how challenging it can be to figure out who to place your trust in. Even when you look at reviews on Trustpilot and Google, it’s hard to differentiate between the trustworthy businesses and the ones pulling scams. And given how costly learning to drive can be, the last thing you want is to take a gamble and end up wasting your hard-earned money. Ben knew this struggle all too well. He spent quite some time researching our driving school before deciding to take the plunge—and even then, he was sceptical. Fortunately, we managed to prove him wrong.

With experience under his belt already, Ben booked onto our 10 hour manual course. We sorted him out with instructor Latchman, who had him building up his confidence and skills on the roads around Hampshire. Ben’s trust in us clearly paid off—he passed his test at Winchester test centre with zero minors! But don’t just take our word for it. Check out Ben’s in-depth account of his PassMeFast experience:

“I know that many of you may have read scary reviews about this service, or that these sorts of things are dodgy scams. I was doubtful that PassMeFast could provide the service that they had been promising, but they pulled through and then some!

After I first contacted them at the end of August (after failing a test), I was swiftly assigned a CX Adviser, Jamie, who explained how they book their tests and what happened next. This was around the time that the queue to book a driving test was ludicrous, and only very few could get one booked. In the backdrop of this wait, PassMeFast were able to get me a test date and sort it out, while it was impossible to book a test independently.

Jamie was in regular contact with me, and when the test had been booked, worked hard to secure a first rate driving instructor, Latch, who has been nothing short of brilliant. He is a highly experienced tutor, who was able to straighten me out in 10 hours.

I took my test today and passed with a clean sheet.

I understand that when running a business not everything goes to plan and therefore my experience may not speak for everybody, however I can absolutely assure you that this is a genuine business who really work hard to make things happen, and pull them off, all with the backdrop of the biggest shakeup to the test system that has ever been seen.

I am hugely grateful to everybody who has helped make this happen”

5. Letting you focus on driving

Learning to drive can be a pretty challenging experience. There’s a lot of new information that you have to soak up, and you’ve got a long way to go before your muscle memory catches up properly. Even when you’re not taking lessons, you’re probably spending your free time practising with family, or expanding your road knowledge with YouTube tutorials. The last thing you want, then, is to be distracted from your learning by the admin involved in learning to drive. If you make like Dominic, however, you can have PassMeFast take care of it for you!

Once Dominic booked onto our 35 hour manual course, his CX Adviser, Francis, worked behind the scenes to sort out booking his theory and practical tests—allowing Dominic to focus solely on building up his driving skills and confidence with his instructor, John. Together, they took to the roads around the West Midlands, getting to know the routes around Birmingham Kingstanding test centre properly. By the time Dominic’s test date came round, he was raring to go. And what do you know? He passed first time! Here’s what he had to say:

“Easy and streamlined experience from the outset.

Booked over the phone for a course including theory and practical tests

My CX Adviser Francis was clear and concise in all communications and was very reassuring throughout. The only thing I had to think about was driving.

After passing my theory, Francis had my practical test booked within days for just under 4 weeks and instructor details soon followed

Driving instructor was John in the Birmingham area who worked perfectly for me. No nonsense approach and had me feeling like a confident driver in no time which led to me passing first time.

Have to say I was expecting some issues to the COVID situation but this was not the case

Very happy with the service provided and will be recommending to family and friends in the future”

Looking for more driving inspo? Way ahead of you! Check out our top pass photos in October. Or, you can keep an eye on our pass photos of the week! If you’d rather catch yourself up on the latest developments in the world of driving, have a gander at our top news stories in October!

*Some instances of grammar and punctuation have been corrected; otherwise, reviews are as written.

By Bethany Hall

Whether you’re a learner or a pro driver, Bethany is here to help. From defensive driving to the Highway Code, she’ll tell you everything you need know about driving. If she’s not on the road, you’ll probably find Bethany with her head in a book or binge-watching the latest TV show.

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