Meet a CX Adviser: Natalie

PassMeFast wouldn’t be where it is today if not for its team of experienced, hardworking CX Advisers. Day in and day out, they book theory and practical tests, sort out driving courses and match students with ADIs—not to mention staying in touch with each student every step of the way. With their help, hundreds of learner drivers ditch the L plates each year in the UK. To celebrate the hard work of our great Customer Experience team, we’re helping you get to know them a little better through our Meet a CX Adviser series.

This month, we’d like you to give a very warm welcome to Natalie

About Natalie

Age: 33

Do you have a driving licence? Yes.

At what age did you pass your test? 19.

How many times did it take you to pass? One.

What was your first car? Ford KA.

What car do you drive now? Peugeot 308.

What’s your dream car? Mercedes Convertible.

What do you do to relax? I have two little boys, so I don’t get time to relax much!

What are your hobbies and interests? I enjoy going on adventures with my little boys, going out with my friends and family, and exploring European cities with my husband.

Natalie at PassMeFast

When did you join PassMeFast? 8 months ago.

What made you decide to join PassMeFast? I had been working in retail for 16 years and needed a new challenge.

What’s your favourite thing about being a CX Adviser? Helping students through their course and having happy students.

What’s the funniest thing that’s happened since you started working at PassMeFast? There are too many funny office moments to list—although Zephyr, the office cat, is responsible for a lot of them!

What’s your favourite pass story? I had a student that hadn’t got to the best start with her first instructor. With only a week to her test I was able to find her a new instructor and get her to the test that was booked for her. In the week leading up to the test, the student had many personal problems which could have affected her test, but she was able to overcome all these and pass her test with only 4 minors. I was so pleased for her!

What’s the most common problem learners come to you with? Not being able to pass their theory test. My advice is to practise, practise, practise. There are some great things out there to help. Try the DVSA app (iOS or Android), have a look on YouTube and watch some of the hazard perception videos, and when you are a passenger in a car, watch everything!!

What’s the best piece of advice you’d give to new drivers? Take your time! It’s not a race. Listen to what your instructor tells you.

More from the Meet a CX Adviser series

Keep a close eye on the PassMeFast blog to get an exclusive look at upcoming interviews with the rest of our Customer Experience team. If that’s not enough for you, check out our driving instructors section to read interviews with PassMeFast ADIs!

By Bethany Hall

Whether you’re a learner or a pro driver, Bethany is here to help. From defensive driving to the Highway Code, she’ll tell you everything you need know about driving. If she’s not on the road, you’ll probably find Bethany with her head in a book or binge-watching the latest TV show.

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