Meet a CX Adviser: Jack K

Welcome back to PassMeFast’s Meet a CX Adviser series! New around here? Let us explain. In these posts, we interview a different member of our Customer Experience team each month. These are the staff members in charge of sorting out all the admin for our customers’ bookings, helping to ensure that things go smoothly at every step.

With an ever-growing team, it was inevitable that we’d eventually stumble on two colleagues with the same name. Today, we’re saying hi to our second Jack—this time, Jack K. Read more about him below!

About Jack K

Age: 24

Do you have a driving licence? Yes.

At what age did you pass your test? 17.

How many times did it take you to pass? One!

What was your first car? A Nissan Micra.

What’s your dream car? A Tesla Coupe.

What do you do to relax? Playing games and socialising.

What are your hobbies and interests? Running, films, and sports.

Jack K at PassMeFast

When did you join PassMeFast? In July 2020.

What made you decide to join PassMeFast? I was looking for a new career path.

What’s your favourite thing about being a CX Adviser? Just liking my job!

What’s your favourite pass story? Ringing up a customer who passed his test an hour ago and was already in the middle of celebrating!

What’s the best piece of advice you’d give to new drivers? Revise for your theory test!

Want to get to know some other members of the team? Check out these posts:

By Andy Boardman

Andy has been part of the PassMeFast Blog team from the very beginning. He'll provide you with plenty of useful motoring advice, helping you to get the most out of every trip. When he's not writing here, you're most likely to find Andy on the way to his next destination.

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