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Meet a CX Adviser: Francis

Hello there readers! It’s that time of the month where we interview a member of the PassMeFast team, giving you a unique glimpse behind the scenes. Today in our Meet a CX Adviser series, it’s Francis‘ turn to sit in the hot seat. How have things gone since he joined the team in summer 2020? Let’s find out!


About Francis

Age: 27

Do you have a driving licence? Yes.

At what age did you pass your test? 19.

How many times did it take you to pass? Two.

What was your first car? A 1999 Vauxhall Corsa.

What car do you have now? A Peugeot 207 Convertible!

What’s your dream car? An Audi A5.

What do you do to relax? Listening to music and playing the saxophone.

What are your hobbies and interests? Snowboarding, gigs and festivals, reading, saxophone and socialising.

Francis at PassMeFast

When did you join PassMeFast? In July 2020.

What made you decide to join PassMeFast? It seemed like a fun and exciting place to work.

What’s your favourite thing about being a CX Adviser? The fast-moving pace constantly keeps you on your toes.

What’s the funniest thing that’s happened since you started working at PassMeFast? The office cat, Zephyr, religiously having a mad half hour around 4 o’clock!

What’s your favourite pass story? A student had an emergency test approved just following lockdown but her theory expired 3 weeks after approval. I was able to assign her an instructor, find a suitable test, and she was able to complete 25 hours in 6 days and pass, allowing her to continue nursing and supporting the country. Amazing work!

What’s the most common problem learners come to you with? Roundabouts!

What’s the best piece of advice you’d give to new drivers? Never underestimate the value of slowing things down to really listen to instruction, even on an intensive course. And check your mirrors!


Enjoyed getting to know one of our CX Advisers? There’s more where that came from—check out these posts below.

By Andy Boardman

Andy has been part of the PassMeFast Blog team from the very beginning. He'll provide you with plenty of useful motoring advice, helping you to get the most out of every trip. When he's not writing here, you're most likely to find Andy on the way to his next destination.

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