Meet a CX Adviser: Charlotte

Here at the PassMeFast Blog, we’re shaking off the festive cobwebs and diving straight into 2019. This year, we’ll be introducing you to more of the team who make our courses run smoothly. Yes, our Meet a CX Adviser series continues apace, and this month we have the pleasure of saying hello to Charlotte!

Charlotte has been with the team since July 2017. Since then, she’s seen over 300 of her students pass their test! Let’s get to know her a little better.

About Charlotte

Age: 28

Do you have a driving licence? Yes.

At what age did you pass your test? 21.

How many times did it take you to pass? Only the once!

What was your first car? Ford Ka.

What car do you have now? Fiat 500.

What’s your dream car? Ford Mustang.

What do you do to relax? I like to go out for some lovely food and wine to relax!

What are your hobbies and interests? My hobbies are trying out new restaurants, travelling, fitness and at the moment planning my wedding and honeymoon for next year!

Charlotte at PassMeFast?

When did you join PassMeFast? July 2017.

What made you decide to join PassMeFast? It was a great opportunity to be part of a fun and exciting company!

What’s your favourite thing about being a CX Adviser? Being able to help people pass their test and enjoy the freedom of driving.

What’s the funniest thing that’s happened since you started working at PassMeFast? It’s a fun and vibrant office but probably the funniest thing was when we all did a team planking competition! (On our lunch break obviously!)

What’s your favourite pass story? Oh, I have plenty but my favourites are when a complete beginner comes to us and passes first time. I recently had one who passed with just the 1 minor on his first test.

What’s the most common problem learners come to you with? Rushing too much, make sure you give yourself a bit of time to be able to process new information!

What’s the best piece of advice you’d give to new drivers? Try and practice in both the day time and the night time to make sure you are prepared once you pass your test!

More from the Meet a CX Adviser series

We’ll be profiling the whole team here month by month, so be sure to watch this space! Of course, our driving school wouldn’t exist without our ADIs. If you’d like to meet our team on the road, head to our driving instructor section.

By Andy Boardman

Andy has been part of the PassMeFast Blog team from the very beginning. He'll provide you with plenty of useful motoring advice, helping you to get the most out of every trip. When he's not writing here, you're most likely to find Andy on the way to his next destination.

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